Refund policy
Our Commitment At Fairway Outdoors, we want you to be completely satisfied with your purchase. All of our products are made-to-order specifically for you, which means each item is custom-created after you place your order.
Returns and Exchanges Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size or color selected by the customer
- Minor variations in color due to different screen displays
Defective or Damaged Products We will gladly replace or refund products that arrive:
- Damaged during shipping
- With manufacturing defects
- Incorrect from what was ordered
How to Report an Issue If you receive a defective or damaged product, please contact us within 30 days of delivery with:
- Your order number
- Photos of the defective or damaged item
- A brief description of the issue
Refund Process Once we verify the issue:
- Approved refunds will be processed to your original payment method.
- Replacement items will be produced and shipped at no additional cost to you
Shipping Costs
- We cover shipping costs for replacement items due to our error or defects
- Customers are responsible for return shipping costs for non-defective items (if applicable)
Contact Us For any questions about returns or to report an issue, please contact us at [justin@fairway-outdoors.com].